Crown Collection (“The Company”) is committed to safeguarding your Personal Information when you interact with our website, services, and products. We understand that by choosing to provide us with information about yourself, you trust us to handle it responsibly.

This Website Privacy Policy outlines how Crown Collection uses your Personal Information. We collect specific information to optimise our services and support marketing efforts, ensuring a personalised experience for you.

This Privacy Policy explains:

• What information we may collect

• How we use the information we collect

• Whether we share your details with third parties

• Where we may transfer your information

• Our use of cookies and how you can manage them

Crown Collection ensures that any Personal Information you provide, or that we collect from you, is used in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR).

2. Definitions

GDPR: The General Data Protection Regulation, an EU law on data protection and privacy in the European Economic Area (EEA). It regulates how personal data is transferred outside of these areas, ensuring individuals maintain control over their data.

Data Protection Law: Refers to legislation such as the GDPR, the UK Data Protection Act 2018, and any other relevant laws governing the use of personal data.

Personal Data: Any information related to an identifiable individual, such as a name, identification number, or IP address.

Special Categories of Personal Data: Sensitive information, including health, sexual orientation, race, and religion, which requires enhanced protection.

3. Website Privacy Policy Scope

This policy applies to all actions taken by Crown Collection when using our website. It also covers interactions with third-party websites that may have separate privacy policies. We recommend reviewing these when accessing external links. Crown Collection is not liable for external websites.

4. Collection and Use of Data

4.1. How do we collect information?

Crown Collection collects Personal Information via:

• Our website

• Social media platforms

• Official email addresses or SMS numbers

4.2. What information do we collect?

When you interact with Crown Collection's services, you may provide Personal Information, such as:

• Name

• Email address

• Job title

• IP address

• Information relating to job applications or sensitive data when required

4.3. How do we use your information?

Your information may be used for:

• Delivering services, promotions, and communications

• Improving website functionality and user experience

• Responding to inquiries or submissions

• Tailoring content based on your preferences

• Conducting research and analysis to improve our offerings

5. Cookies

Cookies help Crown Collection understand visitor behavior, enhance website performance, and tailor user experiences. You can manage your cookie preferences through browser settings, but this may affect website functionality.

5.1. What do we use cookies for?

• Performance cookies: Collect anonymous data to help us improve the website.

• Functionality cookies: Remember your choices for a more personalised experience.

6. Keeping Data Secure

We take all necessary measures, including data encryption, to ensure your Personal Information is stored securely and is accurate and up to date.

7. Your Rights

Under GDPR, you have several rights regarding your Personal Information, including:

• Access: Request a copy of your data.

• Correction: Amend any inaccuracies.

• Deletion: Request the deletion of your data (subject to certain conditions).

• Object: Object to how we use your data.

8. Right to Deletion

If you wish to exercise your right to have your data erased, contact us at hello@crown-collection.uk. We will verify your identity before processing the request and complete the deletion within 30 days, where feasible.

9. Policy Governance

This policy is reviewed regularly to ensure it remains current. For further information, contact us at hello@crown-collection.uk or via our postal address: 15 Queen Street, Edinburgh EH2 1JE.